Privacy Policy

1. Who we are

Sidekick Tech Pty Ltd (ABN 32 659 575 738) trades as SidekickMobile and operates the website at sidekickmobile.com.au plus our retail store at Shop 10/354 Mons Rd, Forest Glen QLD 4556. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information we collect

We may collect the following personal information:

• Contact details: name, phone number, email address, postal address.
• Repair & service details: device make, model, IMEI/serial number, fault description.
• Payment details: processed securely by our payment provider (Shopify Payments / Stripe / Afterpay). We do not store full card numbers on our servers.
• Order history: products purchased, repair history.
• Website analytics: IP address, browser type, pages visited, referrer URL.

3. How we collect it

• Directly when you place an order, request a quote, drop off a device, or contact us.
• Automatically via cookies and analytics tools (Google Analytics, Shopify analytics, Meta Pixel) when you use our website.
• From third parties when you pay via Afterpay, ZIP, or similar buy now, pay later services.

4. How we use it

We use your information to:

• Process repairs, sales and refunds.
• Contact you about quotes, completed repairs, or shipping updates.
• Provide customer support and respond to warranty claims.
• Improve our website, products and services.
• Send marketing communications (only with your consent, you can unsubscribe any time).
• Comply with legal obligations including tax and consumer law.

5. Sharing your information

We do not sell your personal information.
We share it only with:

• Service providers: Shopify (e commerce), Australia Post / [SHIPPING CARRIER] (shipping), Xero (accounting), Mailchimp / Klaviyo (email marketing), Stripe / Afterpay (payments).
• Government or regulators: where legally required (e.g. ATO, ACMA).
• Professional advisors: our lawyers, accountants and auditors under confidentiality.

Some of these providers store data overseas (United States, Europe). They are contractually required to protect your data to a standard at least equivalent to the APPs.

6. Data on devices we service

Where we hold your device for repair, we treat the contents as confidential and only access stored data where strictly necessary to diagnose or test the fault. We strongly recommend backing up your device before drop off. We do not retain copies of your personal device data after the repair is complete.

7. How long we keep your data

We retain personal information for as long as needed to provide our services and to meet legal obligations (typically 7 years for tax purposes). When no longer required, we securely delete or de identify the data.

8. Cookies & tracking

Our website uses cookies and similar technologies to remember preferences, keep you signed in, and measure performance. You can disable cookies in your browser settings, some site features may not work correctly without them.

9. Your rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Ask us to delete information we no longer need.
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

10. Security

We protect your information with industry-standard safeguards including encrypted connections (HTTPS), restricted internal access, and PCI-DSS compliant payment processors. No system is 100% secure; we will notify affected individuals and the OAIC if a notifiable data breach occurs.

11. Links to other websites

Our website may contain links to third party websites or services that are not operated by us. Once you click on a link and leave our site you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices or content of other websites and encourage you to read their privacy statements.

12. Age of users

By using this site or transacting with us you confirm you are at least 18 years of age, or that you have the consent of a parent or guardian to use this site and that they have consented to you transacting with us. We do not knowingly collect personal information from anyone under 18 without parental consent.

13. Business transfer or sale

If SidekickMobile is sold, merged, restructured or otherwise transferred to another business, your personal information may be transferred to the new owners as part of that transaction so they can continue to provide services to you. Any new owner will be required to handle your information in line with this Privacy Policy and the Australian Privacy Principles.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always on this page with the "Last updated" date above.

15. Contact us

Privacy questions or requests:
Sidekick Tech Pty Ltd
Shop 10/354 Mons Rd, Forest Glen QLD 4556
Phone: 0490 187 440
Email: hello@sidekickmobile.com.au